Our main goal is to make our employees proud to be part of our company. We want to enable them to achieve high job satisfaction by providing them with appropriate incentives.
And we know how to do this.
YOUR
GROWTH
Our career paths are transparent and consistent. We also ensure that our incentive systems are clear and backed up by results. We strive to meet the expectations of our employees at every stage of their professional development.
YOUR
FULFILMENT
We invest a lot in creating the best possible working environment that will motivate them while providing them with job satisfaction and growth opportunities.
YOUR
SATISFACTION
By making sure that our employees are satisfied, we promote strong, long-lasting relationships between the customers and the brand, which is represented by our consultants.
PEOPLE
COMPANY
We have different cultures, genders, races, languages and religions, but we all have a common commitment: „A Commitment to Excellence.”
YOUR
GROWTH
Our career paths are transparent and consistent. We also ensure that our incentive systems are clear and backed up by results. We strive to meet the expectations of our employees at every stage of their professional development.
YOUR
FULFILMENT
We invest a lot in creating the best possible working environment that will motivate them while providing them with job satisfaction and growth opportunities.
YOUR
SATISFACTION
By making sure that our employees are satisfied, we promote strong, long-lasting relationships between the customers and the brand, which is represented by our consultants.
PEOPLE
COMPANY
We have different cultures, genders, races, languages and religions, but we all have a common commitment: „A Commitment to Excellence.”
1100
Employees
45
Representatives of different nationalities
30
Markets we serve
4
Sites in Poland
AN EXTRA BENEFIT PACKAGE
We believe that working at Teleperformance Polska is a valuable step in your career.
The experience gained when working with us will pay off in the future! We see you as a very important part of our company. This is why we strive to create a work environment that ensures balance between work and personal life. With that in mind, we have developed the Great Reward Package, which includes both monetary and non-monetry benefits to make your professional life even better.
THE WORKPLACE
We strive to provide our employees with high comfort of work. Our offices located in Warsaw and Katowice are situated in the highest class buildings in close proximity to public transport and city centers.
COMFORTABLE WORKSPACE
The facilities provided by our building and office are: bicycle stands, twenty-four-hour security service, air-conditioned area, well equipped employee kitchen and relax room.
WELLBEING
We provide our employees with a medical centre package which guarantees professional and comprehensive care,as well as a sports card that gives you unlimited access to nearly 4,000 sports facilities throughout the country.
WORKPLACE & LIFESTYLE
Team building events which are meant to provide entertainment and positive emotions are an integral part of organisational culture. For those who do not speak Polish, we have prepared free classes taught by experienced native speakers.
CAREER PATHS
Our goal is to make our employees proud to be part of our company. Our career paths are transparent and consistent. We also ensure that our incentive systems are clear and backed up by results. By laying great emphasis on employee training, we inspire them to learn.
REFER A FRIEND
We give you the opportunity to show your loved ones what it means to work in teams which are guided by passion and values. Invite your gifted friends and family members to work in our company and receive an attractive financial bonus in return!
OUR MISSION AND VALUES
Our mission and values represent our everyday thinking and actions, which are meant to help us achieve our main goal: the satisfaction of our employees, investors, and, of course, our business partners and their customers.
“At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities, and shareholders.“
Cosmos I INTEGRITY
Being true, authentic and living our values, since they are the pillars on which all of our relationships are built. I say what I do, I do what I say.
Earth I RESPECT
We cultivate what each has to offer, with respect generating respect. I treat others with kindness and empathy.
Metal I PROFESSIONALISM
Through our quality and skill, we transform interactions into golden experiences. I do things right the very first time.
Air I INNOVATION
Change is the constant wind that fills our sails; we both embrace it and propose it. I create & improve.
Fire I COMMITMENT
Commitment ignites our actions and drives our performance. It fuels our passion for a job well done. I’m passionate & engaged.
Customer Care Representative
(Footwear & Accessories)
Location: Warsaw
Helpdesk Support Representative
(Software)
Location: Warsaw
Technical Support Representative
(Consumer Electronics)
Location: Katowice
Our Client‘s global vision is to empower every person and organisation to achieve more. From working responsibly and sustainably to ensuring that the technology they create makes life better – not just for customers, partners or employees, but for everyone.
Job benefits:
- Experience in international environment in multilingual team;
- Full time job contract;
- Social package (Multisport Plus card, life insurance, medical package);
- Challenging job in an business oriented ambiance;
- Professional trainings;
- Work in a modern workplace;
Responsibilities:
- Answering incoming phone calls, e-mails and chats from the customers;
- Creating a positive impression of the support team;
- Escalating issues outside of service boundaries;
- Responsible for the resolution and communication to customer issues;
Requirements:
- Excellent German written and spoken language skills are a must;
- Excellent communication skills;
- Active listening skills;
- Deep knowledge of Computing devices (Smart Phones, Tablets, Laptops, PCs, etc.);
- Knowledge of Windows OS – Basic knowledge/fundamentals (Usage);
- Knowledge of Internet Explorer, Firefox – browsing;
- Passion and desire/commitment to deliver and grow;
- Customer focus;
IF YOU ARE INTERESTED IN DEVELOPING YOUR CAREER AND WOULD LIKE TO HELP OTHERS, PLEASE SEND US YOUR APPLICATION TO:
Please attach below given statements in the e-mail:
„I hereby give consent for my personal data included in my application for the position of Customer Service Representative (with German) at Teleperformance Polska Sp. z o.o., Domaniewska 50, 02-672 Warsaw, to be processed for the purposes of the recruitment process under Art. 6 ust.1 lit. a of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such GDPR (Dz. U. UE. L. z 2016 r. Nr 119.).”
„I hereby give consent for my personal data included in my application for the position of Customer Service Representative (with German) at TPG Katowice Sp. z o.o., Konduktorska 37, 40-155 Katowice to be processed for the purposes of the recruitment process under Art. 6 ust.1 lit. a of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such GDPR (Dz. U. UE. L. z 2016 r. Nr 119.).”
WHAT OUR EMPLOYEES SAY
My adventure with the company started a few years ago when I joined Teleperformance in Katowice – an amazing team of passionate people. I like to challenge myself so I have taken part in the Assessment Centre, I won and I was promoted to Supervisor of technical project in Warsaw. I am really thankful for all the opportunities that Teleperformance has given me and I believe that many more are still waiting for me. I don’t like to brag, but together with my Czech & Slovak teammates we have won the Championship of Teleperformance Table Football Tournament, which I’m very proud of.
My adventure with Teleperformance began in early 2016 in the Netherlands, where I come from. When the project I was working on, moved to Warsaw, I decided to take this opportunity and moved to Poland as well. From the very beginning I shared my knowledge with all of my co-workers and trained them as far as I could. This soon leaded in a to being promoted to Senior agent and Back office member within the team. When the Supervisor position was open, I took this opportunity to help and support my team even further on a different level. For me Teleperformance was and is a company that support people that want to create, develop and go steps further.
I have been a HR Manager at Teleperformance Polska since I started working there 2 years ago. Working in the company gives me a daily sense of satisfaction which comes from what I do and with whom I work. Teleperformance has given me the opportunity to fulfil my aspirations by doing what I love, as well as observe the growth of our employees from the very moment they join our company.
In my work I appreciate cooperation with great, inspiring people. The employees of my project create a really friendly atmosphere and Teleperformance Poland gives me a chance to participate in training sessions that help me overcome everyday challenges at work and in private life.
My career at Teleperformance Poland started in November 2015. I really like working in a multicultural environment. It did not take long for me move up in the project organisation. I currently coordinate the work of consultants servicing the Spanish market as a Supervisor.
About us
Teleperformance Poland has been present on the Polish market for 20 years and has been one of the first call contact centers established in Poland.
Teleperformance in Poland currently employs over 1100 employees, citizens of 45 different countries, who serve customers in 17 languages. We operate in four sites located in Warsaw and Katowice.
We provide multichannel and multilingual customer service, technical support and customer acquisition, for companies from B2B and B2C sector, operating in e-commerce, retail, electronics, banking, financial services, energy, FMCG, media, automotive and healthcare industries.